All graduates start with six months in commercial services. Here you’ll learn about our products and suppliers, put together quotes and process orders, so you can run the day to day operations of the business.
This is the heart of our business – working with customers, understanding products and dealing with suppliers. From here you gain a firm grounding in the business – providing the knowledge needed for future roles on the graduate scheme.
“The good thing about the commercial role is seeing an enquiry go from call through to samples to quoting and on to completion. You get to help the client throughout the project – and at the end of it they’re really happy with the difference it makes to their business.”
The next stage is Business Development. During the BD phase of the programme you will build upon the commercial experience you have gained with clients and suppliers.
The key parts of the role include communicating with existing clients, identifying opportunities and managing the fulfilment of those opportunities.
In conjunction with client contact, time will be spent with suppliers understanding their capabilities so these can be applied to new products.
During the BD phase you’ll begin to spend time working with marketing – on campaigns to new customers.
After six months you will help train your successor on the BD role. Once your successor is ready to transition, you will start work on the marketing phase of the programme.
“What I like about the business development role is being able to work more closely with select customers. Go out and see them, build a relationship and really get to know them and what they are trying to do.”
With intimate knowledge of clients and products from your BD and Commercial placements – you’re superbly equipped to generate leads and develop our brand during your six-month placement in Marketing.
The key parts of this role include identifying new markets, implementing promotional plans and writing content that touches new customers.
The marketing role includes the analysis of data from our website and marketing efforts.
A big part of the DNA of Expert Labels is experimentation. During your marketing placement you’ll develop ideas and execute marketing experiments to test your hypothesis.
After six months you will help train your successor. Once your successor is ready to transition, you will start work on the operations phase of the programme.
“The best thing about the marketing placement is watching the results of your campaigns come to life”
After your successor starts in Marketing you will start providing operational support and professional services for clients. This part of the scheme relies on the intimate product knowledge you’ll have built up over the previous 18 months.
During this phase, you’ll be providing your clients with tremendous value by supporting them in house and by setting up systems on site that they come to rely on.
This role includes creating online resources to help clients use the products and services we provide. You’ll work with our label service customers and manage their label printing and set up systems to manage the procurement and distribution of their products.
Other professional service work includes planning software and service installations, implementing integration projects to connect client databases to labelling systems and delivering training on-site or remotely.
You’ll undertake labelling audits and print labels for clients in house.
“This placement is perhaps more varied than the other ones. One day you can be giving tech support to a customer, the next day, out doing training, then making a video to show the team how to do a particular task. No two days are the same.”